Privacy Policy

This policy explains what information the VPN Portal processes, why it is processed, and the operational choices available to you when using the service.

Information We Collect

• Account details such as name, callsign, email address, phone number, DMR ID, role, and approval status.
• Authentication and security data such as password state, MFA enrollment, login activity, and session-related records.
• Portal usage data such as VPN requests, node selections, notifications, settings changes, audit events, and administrative actions.
• Support content such as tickets, replies, attachments, and related troubleshooting details you submit.
• Technical and integration data needed to provision and operate access, including generated profiles, node metadata, and data synchronized from configured infrastructure platforms.

How We Use Information

• To register accounts, verify eligibility, and approve or reject access requests.
• To generate, manage, deliver, and revoke VPN profiles and related service access.
• To secure the portal, investigate misuse, enforce policies, and maintain auditability.
• To provide support, respond to tickets, and send operational or security notifications.
• To administer connected infrastructure and keep integrations, cached data, and platform settings in sync.

How Information May Be Shared

Information may be shared with authorized administrators and with service providers or infrastructure systems that are necessary to run the portal, such as identity, email, notification, router, DNS, monitoring, or frontend-management integrations. Information may also be disclosed when required to comply with legal obligations, enforce platform policies, or protect the security of the service and connected systems.

Cookies, Sessions, and Local Storage

The portal uses session cookies to keep you signed in and protect authenticated actions. It may also store limited browser-side preferences, such as theme choice, to improve the user experience.

Retention

Information is retained for as long as needed to provide the service, support connected infrastructure, maintain audit records, resolve disputes, and meet operational, security, or legal requirements. Retention periods may vary depending on the record type and the sensitivity of the data.

Security

Reasonable administrative, technical, and access controls are used to protect portal data, but no method of storage or transmission is completely secure. You are responsible for protecting your own devices, credentials, and downloaded VPN materials.

Your Choices

You may request updates to your account information, close support tickets, change some profile settings, or stop using the service at any time. Some records may still be retained where required for security, auditing, or administrative continuity.

Questions

If you have privacy questions or need help with your information, contact the portal administrators through the support workflow available in the VPN Portal.